BEAR BROTHERS CLEANING FAQs

Our booking process is simple, only taking four easy steps.

Step 1: Go to our online booking form

Step 2: Pick your cleaning service type and how frequently you want a clean.

Step 3: Enter how big your home is based on the number of beds and baths in your home.

Step 4 (optional): Pick any extra cleaning services we offer if needed

Step 5: Choose a cleaning date and time

Step 6: Enter your information: who you are, where the house is, and how the cleaner will get in the house.

Step 7: Book the clean! Pay securely using our payment processor, Stripe, which uses 100% secure 256-bit SSL encryption.

We implement our 33-Step House Cleaning Checklist in the standard clean which includes:

Bedroom (7)

• Straighten beds, Mopping and vacuuming, Dusting of blinds and window sills, Dust light fixtures (within arms reach), Dust all furniture, General straightening, Empty and wipe down outside of trash cans

Bathroom (10)

• Clean vanity mirrors, Clean sinks/countertops, Dust cabinet fronts, Clean toilets, Clean showers/tubs, Empty and wipe down outside of trash cans, Mopping and vacuuming, Dusting of blinds and window sills, Dust light fixtures (within arms reach), General straightening

Kitchen (8)

• Mopping and vacuuming, Clean sink/countertops, Dust front of cabinets, Clean appliance surfaces (exterior of microwave, the exterior of fridge, exterior of oven (range hood, drip pans, stove top), Empty and wipe down outside of trash cans, Dusting of blinds and window sills, Dust light fixtures (within arms reach), Dust all furniture

Other Living Areas, including Hallways and Stairs (8)

• Mopping and vacuuming, Cushions and pillows fluffed and straightened, Dusting lamps, lampshades, and picture frames, Empty and wipe down outside of trash cans, General straightening, Dusting of blinds and window sills, Dust light fixtures (within arms reach), Dust all furniture

We leave your home beary clean, or we will come reclean for free! You must let us know you need a reclean with 24 hours of the clean.

Customers must provide images of damage of both before and after the cleaning along with proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning. Once the office receives the notification we will contact you as soon as possible. If we do not hear from you within the next 30 days we will assume you do not want to have us resolve the issue and the situation will void.

You do not. Please provide detailed instructions during the booking process or over the phone if you are not present during the cleaning. Such instructions should include, what needs to be done, how to get into the home, and how to lock up as well.

Your card will be charged once the booking is completed. When payments are processed, you will receive an emailed receipt to reflect the charge.

Please allow for an hour arrival time from the beginning of the appointment. If your cleaner still hasn’t arrived within an hour call 256-633-6332

You can contact Bear Brothers Cleaning at 256-633-6332 or info@bearbroscleaning.com

• Dusting all surfaces
• Mopping hardwood or tile floors
• Vacuuming carpet
• Wiping down window ledges
• Wiping down desktops
• Wiping down computer keyboards
• Cleaning bathrooms
• Emptying trash bins
• Replacing trash bags
• Making sure the office/building looks pristine

• Homes over 7,000 SQ FT or over 8 bedrooms/bathrooms
• High-to-reach areas (we do not allow ladder use by cleaners)
• If your fridge or cabinets are full we will do our best
• Cleaning of chandeliers
• Wet wiping of light bulbs
• Cleaning of biohazards (mold, etc)
• Hoarding or junk removal
• Doctor, dentist, veterinarian offices, daycares
• Animal or human waste (litter, poop, bodily fluids)
• Insects/dead rats, mice, or other animals
• Heavy scrubbing or scrapping of walls or floors (wall dusting upon request)
• Steaming or shampooing of carpets
• No upholstery or furniture cleaning
• Washing of exterior windows
• Unfinished flooring
• Garages
• Outside areas

• Empty the garbage cans
• Wipe down counters and sinks
• Spot Clean Sticky Stains
• Clean guest fingerprints off mirrors and windows
• Collect the debris Vacuum and mop the floors
• Wipe down tables and chairs
• Fold up and put away the tables and chairs
• Take care of the remaining residue from the catering
• Remove all of your decorations
• Bag the trash and remove it from the premises
• Hand-wash large pieces
• Clean the doors

We recommend they have each of the following:

• Commercial vacuum cleaner
• Mop and bucket
• Spray bottles
• Microfiber cloths
• Sponges, magic erasers
• Glass/window cleaner and squeegee
• Multi-purpose cleaner
• Toilet cleaner
• Limescale remover
• Washing up liquid
• Bin bags (large + small)
• Rubber gloves

Yes, feel free to offer your cleaning equipment for the cleaners to use during your clean. However, we are not responsible for any breakage of your equipment and the cleaner may decline use of equipment. 

If you wish to work for Bear Brothers Cleaning please fill out your application by visiting this link: https://bearbroscleaning.com/cleaning-jobs-in-huntsville-alabama/

Inside your account, you can make new bookings, modify your existing bookings. Modifications include editing, rescheduling, or canceling bookings. You can also review your cleanings, tip cleaners, invite friends and earn credits, send out gift cards, change your cards and adjust your notifications.

To receive an instant quote, you can visit our ‘Book Now‘ page. Fill in some details about the service you need, and an instant quote will be given to you. You can continue with the booking process and complete your booking from the page as well. If you wish to receive a quote via phone, you can call us at (256)-633-6332

To unsubscribe from all emails, hit the ‘Unsubscribe link at the bottom of your emails. To stop receiving text messages, reply ‘Stop’ next time you receive an SMS from Bear Brothers Cleaning. If you’re still having issues, please give us a call at (256)-633-6332.

No, we do not give refunds. Instead, we have a different cleaner come re-clean for free until you’re satisfied with the clean.

We only ask you to notify us 24 hours before your appointment if you wish to cancel or reschedule to avoid a $50 cancellation fee. If you cancel or reschedule your appointment online after 24 hours for a next-day cleaning, you will also get charged a $50 fee automatically (this goes to the cleaners because they were expecting a job).

Please keep in mind our customer service business hours when trying to contact us. Those hours are (CST Chicago Time):

• Monday to Friday: 7:30am-3:30pm
• Saturday: Closed
• Sunday: Closed

You can reach us via:

• Phone: (256)-633-6332
• Live chat
• Email: info@bearbroscleaning.com

Again, all those options are available during our business hours. We are quick to respond during those hours. If we do not reply, please leave us a voicemail or send us another email (at times, emails may go inside the spam folder). Thank you for your patience.