🧼 Get $100 Off Your First Clean When You Book a Recurring Plan! 🐻
Booking with Bear Brothers is simple — just give us a call or text at 256-633-6332. Our team will walk you through your home’s needs, recommend the right service (standard clean, deep clean, recurring, move-in/out), and lock your preferred date and time on the spot. Most customers are booked in under 5 minutes.
Why do we book over the phone? Because every home is different, and a quick conversation lets us match you with the right service and the right cleaner — instead of guessing from a form. We’ve found this gives our customers a better experience from day one.
Payment is processed securely through Stripe with 256-bit SSL encryption. We accept all major credit and debit cards.
The Beary Clean Guarantee is our promise that every clean meets our standard — or we make it right, no questions asked.
If you’re not satisfied with any part of your clean, just let us know within 24 hours of your service. We’ll send a cleaner back out to re-clean the areas that didn’t meet your expectations at no additional cost. No paperwork, no debate, no awkward conversations.
We back this guarantee because we hold our cleaners to a high standard. Every one of our cleaners is vetted through a multi-step hiring process, follows our golden rules on every job, and is held accountable for the quality of their work. The guarantee exists because we expect to deliver — and on the rare occasion we don’t, we own it.
Just call or text us at 256-633-6332 within 24 hours of your clean, and we’ll take care of the rest.
Our cleaners take great care in your home, but on rare occasions accidents can happen. Here’s how we handle them:
If our cleaner accidentally breaks or damages something during a clean, we ask that you let us know within 48 hours of the service so we can investigate. Most issues can be resolved through repair, replacement, or fair-value reimbursement, depending on the item.
A few things to know:
If you believe something has been lost, please check the home thoroughly first — items often turn up in unexpected places. If you still believe an item is missing after a thorough search, contact us within 48 hours and we’ll work with you to investigate.
Our cleaners are independent contractors who carry their own insurance, and Bear Brothers carries general liability insurance to cover legitimate damage claims. To report an issue, just call or text us at 256-633-6332 and we’ll take care of it.
You don’t need to be home for the clean itself — most of our customers are at work, running errands, or out enjoying their day while we clean. Just let us know how to access your home (lockbox code, garage code, hidden key, etc.) and we’ll take care of the rest.
However, you do need to be present at the end of the clean for a post-clean walkthrough on any one-time or first-time clean for our Beary Clean Guarantee to apply.
The walkthrough takes just a few minutes. Our cleaner will walk you through the home so you can confirm everything meets your expectations before they leave. This protects both of us — you get to flag anything immediately while the cleaner is still on-site, and we get to make it right on the spot rather than scheduling a re-clean later.
For recurring cleans (after your first clean), walkthroughs are not required. By that point we know your home, your preferences, and your standards — and you’ve established trust with our team.
Our payment process is designed to protect both you and our cleaners — and it works a little differently depending on the type of service.
We place a hold on your card 24 hours before the scheduled clean to confirm funds are available. You won’t be charged at this point — it’s just a temporary hold to ensure everything is ready to go.
First-Time Cleans, Deep Cleans, and Move-In/Move-Out Cleans
Your card is officially charged after one of two things happens:
This protects you on first-time cleans because if something isn’t right during the walkthrough, we make it right before the charge goes through.
Recurring Cleans
Once you’re an established recurring customer, your card is charged automatically after each completed clean. By that point we know your home and your standards, and the trust has been established — so there’s no need for the post-clean confirmation step.
Payment Security
All payments are processed securely through Stripe using 256-bit SSL encryption. We accept all major credit and debit cards.
Please allow for an hour arrival window from the start of your scheduled appointment. Cleaners can occasionally run a few minutes late due to traffic, prior job timing, or weather — the one-hour window builds in flexibility so you don’t need to worry if they aren’t there at the exact minute.
If your cleaner still hasn’t arrived within an hour of your scheduled start time, please call us at 256-633-6332 and we’ll track them down immediately.
We do our best to communicate proactively if a cleaner is running behind, but a quick call is the fastest way to get an answer if you haven’t heard from us.
We don’t issue refunds — instead, we stand behind every clean with our Beary Clean Guarantee.
If something isn’t right with your service, just let us know within 24 hours and we’ll send a cleaner back out to re-clean the areas that didn’t meet your expectations at no additional cost. This protects both you and our cleaners — you get the clean you paid for, and our team gets the chance to make it right.
We’ve found that the re-clean approach works better than refunds for everyone. You end up with a clean home (which is what you wanted in the first place), and we maintain the high standards we hold our cleaners to.
To request a re-clean under the Beary Clean Guarantee, just call or text us at 256-633-6332 within 24 hours of your service.
To keep our cleaners safe and our quality consistent, there are some things we don’t clean. If you have a service that falls into one of these categories, just let us know and we can recommend a specialty provider.
Safety-related exclusions:
Outside our scope:
Best-effort areas:
If something on this list is essential to your job, let us know during booking — we may be able to make exceptions or refer you to a trusted partner.
Our cleaners are independent contractors who bring their own equipment and supplies to every job. To support consistent quality across all of our cleans, we provide them with a recommended cleaning kit that covers the tools and products needed for a thorough residential clean.
The recommended kit includes:
Because our cleaners are independent contractors, they retain discretion over the specific products and methods they use to complete each job. The recommended kit reflects our standards for quality and safety, but each cleaner brings their own preferred tools and supplies based on their experience.
If you have specific product preferences (e.g., fragrance-free, eco-friendly, pet-safe), let us know during booking and we’ll do our best to match you with a cleaner whose supplies fit your needs.
We ask that you give us at least 24 hours’ notice if you need to cancel or reschedule your appointment. This gives our cleaners time to adjust their schedules and ensures we can offer your time slot to other customers.
Cancellations or reschedules made within 24 hours of your appointment may be subject to a $50 cancellation fee. This fee exists because our cleaners plan their day around your booking — when a job cancels last-minute, they lose income they were counting on.
To cancel or reschedule, just call or text us at 256-633-6332 as soon as you know your plans have changed. The earlier you let us know, the easier it is for everyone.
These are the actual checklists our cleaners follow on every visit. We publish them in full because the standard a cleaning company holds itself to should be visible to the people paying for the work. Every step listed below is what we mean when we say “professional cleaning” — not a vague promise to “do a good job,” but a defined operational scope that’s been refined over 1,750+ cleans across our Alabama and Florida markets.
There are three checklists, scaled to the work each type of clean actually requires. The 33-step recurring checklist runs on every recurring clean and every one-time house clean — the baseline scope for a maintained home. The 44-step deep cleaning checklist goes further into the detail work for seasonal resets, homes between cleans, properties getting ready to list, and the deep-clean handoff on newly built homes. The 47-step move-out checklist runs the inspection-grade scope a landlord’s walk-through, a closing handoff, or a move-in clean on a new property requires.
These checklists apply across our entire service area — Huntsville, Birmingham, Madison, Athens, Decatur, and the broader Alabama market, plus the Florida Emerald Coast from Destin to 30A to Panama City Beach. Every cleaner on our platform is trained on these standards before taking a single job. Every clean is backed by the Beary Clean Guarantee — if a step on the relevant checklist is missed, we come back and reclean the missed work for free.
Questions or want to book? Call 256-633-6332 for a phone quote in under five minutes, or book online here.
Included on every recurring clean — weekly, bi-weekly, monthly — and every one-time house cleaning. This is the baseline scope: what happens on a normal visit to a regularly maintained home.
Included on every deep clean. Designed for homes between cleans, seasonal resets, properties getting ready to list, spring cleans, and the deep-clean handoff on newly built homes after construction. Goes past the surface for any property — grout, vent covers, baseboards, behind appliances, inside cabinets, and the spots a routine clean doesn’t reach.
Included on every move-out clean. This is the inspection-grade scope a landlord’s walk-through, a closing handoff, or a move-in clean on the new property requires.
These items aren’t part of the standard checklist but can be added to any clean for an additional charge. Mention them during booking, or call 256-633-6332 and we’ll quote the add-on.
Our cleaners are professionals — not a hazmat team or a contractor. The following are outside the scope of every checklist:
For homes outside our standard scope or specialty needs, call us and we’ll either quote a custom clean or point you to the right specialist.
Every clean we run — standard, deep, or move-out — is backed by the Beary Clean Guarantee. If any step on the relevant checklist is missed or not finished to standard, notify us within 24 hours and we send a cleaner back to reclean the missed work at no charge.
The reason we publish the checklists in full is this: when there’s a published standard, both sides know exactly what was promised. Accountability is concrete, not a feeling. That’s the operational backbone behind 1,750+ cleans and 225+ five-star Google reviews across our markets.
If your home is regularly maintained and you want recurring upkeep — weekly, bi-weekly, or monthly — the 33-step standard is the right fit. If your home hasn’t been cleaned in a while, is being prepped to list, or needs a seasonal reset, the 44-step deep clean is the right scope. If you’re moving out, moving in, or taking handoff of a newly built home, the 47-step move-out scope is what you want. When you book online or call, we’ll help you pick the right scope based on the home’s condition and your goal.
Whenever possible, yes. We assign the same cleaner to your home on recurring schedules so there’s continuity — a known, consistent person who learns your home, your preferences, your routine, and your standards over time. If your assigned cleaner is unavailable for a specific date, we send another vetted cleaner who works to the same published checklist.
You can. Mention any specific add-ons or exclusions during booking, or call us at 256-633-6332. Common add-ons like inside oven, inside fridge, and detailed baseboards or blinds are easy to add to any scope. If there’s something you specifically don’t want done (a particular room skipped, a piece of furniture not touched, an antique not dusted), we’ll note that on the booking too.
Spot cleaning means wiping visible smudges, fingerprints, and marks off the inside of windows in main living areas — not a full window detail wash. For full interior window cleaning throughout, ask about adding it on; for exterior windows, we recommend a window-specific service.
Yes. Whether the clean is in Madison, Huntsville, Birmingham, or anywhere in the Florida Emerald Coast market — Destin, 30A, Panama City Beach, Fort Walton Beach — the same published checklists apply. Cleaners on our platform are trained on these standards before they take a single job.
Book online here or call us at 256-633-6332 for a phone quote in under five minutes. No in-home estimator visit required. We accept all major credit and debit cards, processed securely through Stripe.
Ready to book? Call 256-633-6332 or book online here.
